Frequently Asked Questions


What is the Shutterfly Voice community?

Shutterfly Voice is an invitation-only community where you can share your thoughts, opinions and ideas about Shutterfly. As a member, you can help shape the Shutterfly experience by taking part in polls, discussion boards, surveys and live discussions. Your participation earns you exclusive perks and rewards such as sweepstakes entries, tips and inspiration, insider news and opportunities to interact with Shutterfly.

Who is Shutterfly?

Shutterfly is in the business of helping people share life's joy. We help people turn precious memories into lasting keepsakes with award-winning photo books, personalized holiday cards, announcements, invitations and stationery, as well as customized home decor and unique photo gifts. Learn more about Shutterfly.

How can I join Shutterfly Voice?

Shutterfly Voice is an invitation-only community. Shutterfly reaches out to select customers on a periodic basis to participate in Shutterfly Voice.

What types of activities can I expect?

Members are invited to participate in a variety of fun events and activities including interactive surveys, real time discussions, quick polls, live discussions and more. You'll have the opportunity to provide feedback on current offerings from Shutterfly and to tell us what new products and services you'd like to see us offer.

What are the benefits of being a member?

As a member of Shutterfly Voice, you get a chance to express your opinions and ideas directly to Shutterfly. You have a unique opportunity to have your voice heard and impact the future of Shutterfly products and services. Not to mention the great perks that come with participation: exclusive news, sweepstakes entries, and more.

Logging In

How can I log into the community?

It's easy—just scroll all the way up! At the top of the page, you can use the screen name and password that you selected when you first registered.

Help! I'm having trouble logging in.

No need to panic. Simply select "Forgot Password or Screen name" at the top of the page. Insert your email, and we'll send you your screen name with a link to reset your password. If you don't receive an email within 10 minutes, please email our support team at

My Profile

How can I update my profile picture?

Go to the "My Profile" page and select "Change" under the profile picture icon. Make sure to choose something clear so your fellow Shutterfly peers can get to know you! Your profile photo file size cannot exceed 300 KB.


Where can I complete activities?

When you first log in to the community, you will see your new activities with links to each activity page. You can also go directly to the "My Activities" or "Discussions" pages.

How can I complete a poll?

You can find polls on the "My Activities" page. Simply choose a response and click the "Vote" button. Once you have completed the poll, you will be able to see the current results.

How do I comment in a discussion board?

Go to the "Discussions" page and select a category. Once you're on the category page, click on a discussion you'd like to join. Click either "Reply, "Reply with quote" or "Quick Reply" to add a comment.

How can I add an image to my discussion post?

Click the "Attach Files" button at the bottom of a new message and select the image(s) you'd like to add.


Rewards and Incentives

How does the sweepstakes work?

Every time you participate in an activity or post on the discussion board, you will be entered into a monthly sweepstakes drawing. The more you participate, the more entries you receive. Each month, we will award prizes to six lucky winners. Prizes may range from $50 to $150 Shutterfly credit.